Frequently Asked Questions
Everything you need to know about your DF64 journey.
Does the DF64 grinder come with a warranty?
Yes, all DF64 coffee grinders purchased through our official store include a 1-year limited warranty covering manufacturing defects and internal component failures.
How long does shipping take for international orders?
We ship globally. Most orders are processed within 2 business days, and international transit typically takes 5 to 10 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for unused grinders in their original packaging. Please note that used grinders may be subject to a restocking fee due to hygiene and cleaning requirements.
Are the burrs pre-aligned at the factory?
Every DF64 unit undergoes factory alignment checks; however, enthusiasts may choose to perform fine-tuning upon arrival to suit their specific espresso or filter brewing preferences.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
Can I upgrade the burrs in my DF64?
Absolutely. The DF64 is designed for versatility and is compatible with various 64mm flat burrs, including popular options from SSP and other premium manufacturers.